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My Tips For Social Media Management In Romania and Elsewhere (4/5)
This is the script of an interview I gave for a Romania business journal “Business Review Romania” in June 2012. The interview is published in instalments. This is part 4 of 5What do you think the...
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The Social Media Revolution Betrayed
After years of hearing about the Social Media Revolution, many of the rebellious, counter-culture figures are starting to disappear to the sidelines as the big money Wall Street investors and...
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Is Customer-Centricity Going to Lead You to Ruin?
In this post I wish to respond to the assertions made by Sampson Lee in Customer-Centricity Is Not The Solution; Its The Problem. If I understand it Sampson is asserting that pursuing the path of...
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My Tips For Social Media Management In Romania and Elsewhere (5/5)
This is the script of an interview I gave for a Romania business journal “Business Review Romania” in June 2012. The interview is published in instalments. This is part 5 of 5Name a few examples as to...
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The Post-Advertising Future
For all the talk over the past few years about consumers no longer believing what brands tell them, the shift in content and control away from marketers, and the prevailing power of social interaction...
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Can Mountain Dew Make You Smarter than Pinot Noir?
When can a Mountain Dew make you smarter than a glass of a nice Pinot Noir? Well, beyond the short-term cognitive boost from the caffeine-rich soft drink, being seen holding a glass of wine can reduce...
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Your Brain Looks Like a Mondrian Grid Painting
We tend to think of the brain as a giant lump of gray matter, as a marvelously complex structure that controls consciousness and intelligence. But what if the human brain is just a giant 3D grid, with...
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CX is a lot more than social media
Oracle has produced a report called - Global Insights on Succeeding in the Customer Experience Era. It is free, but you will have to register to get it here.Perhaps not surprising, since Oracle is an...
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How Memes Spread
“A movement starts because of the social habits of friendship and the strong ties between close acquaintances. It grows because of the habits of a community, and the weak ties that hold neighbourhoods...
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7 Influential Insights
Check out a few quotables about influence — from the National Speakers Association Conference INFLUENCE 2015. Featuring Chef Jeff Henderson, Verne Harnish, Jenn Lim of Delivering Happiness& more. 7...
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